14
AI integrations, named.
Not “AI-powered” as marketing copy. Specific deployments — SmartMatch, NLP Search, Care Insights, AI Briefings, Pricing Intelligence, Fraud & Safety Monitoring, +7 more.
Pre-launch
Home nursing and physiotherapy in India.
Verified, AI-matched, on the record.
India's first home healthcare marketplace built on verification, AI, and an audit trail.
For adult children caring for parents, NRI families managing care from abroad, and elders staying independent at home — book a verified independent professional, watch every visit, audit every record. AI matching, transparent GST-compliant pricing, real-time SOS.
NurseShield verifiedAadhaar · PAN · Council · Background
14 AI integrationsSmartMatch · NLP search · Briefings
Transparent pricingGST-compliant · Refundable
Masked callingNumbers never shared
Real-time SOSGPS · Instant admin alert
Visit reports your family readsAI-summarised trends
Doorstep Care
:—
AI-Powered, Swift, Seamless
A first for India
The home healthcare in India that didn't exist before this.
Each of the things below already existed somewhere — overseas, at premium private clinics, in fintech, in a different shape. None of them existed together. Not in India. Not for home healthcare. Not until CareStride.
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i.
NurseShield verification
Aadhaar, PAN, face match, nursing council registration, criminal background check — every professional, before any booking. Government IDs encrypted with AES-256-GCM at the field level.
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ii.
SmartMatch AI — six dimensions of compatibility
Not “we have AI” as a marketing word. Specific named integrations — SmartMatch, NLP Search, Care Insights, AI Briefings — built where they compound. 14 in total.
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iii.
Masked calling, end to end
Phone numbers stay invisible to both sides. Before, during, and after every visit. Through Exotel virtual numbers — never directly shared.
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iv.
The 4-digit visit code
A visit only begins when the client confirms with a one-time code. The control belongs to the family, not the platform — and certainly not the professional walking up to the door.
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v.
Real-time SOS with GPS
One tap. GPS location. Instant alert to admin and the family that booked. Across timezones if needed — for the daughter in Dubai, the son in San Francisco.
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vi.
Visit-by-visit auditable record
Every visit. Every report. Every vital. Plain-English AI summaries of trends across visits. Readable on any device. Not in a WhatsApp thread. Not in a paper file.
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vii.
Documented, time-bound grievance
Under IT (Intermediary Guidelines) Rules 2021 and Consumer Protection Act 2019. SLA-tracked. Grievance Officer and Nodal Officer accountable in writing. Never lost in a call queue.
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viii.
Transparent, GST-compliant pricing
Full breakdown disclosed before booking — professional's fee, platform fee, applicable GST, add-ons. Refundable per the cancellation policy. No surprises after the visit.
Each one is small. Together, they are a different kind of marketplace.
By the numbers
What this looks like, quantified.
Eight firsts engineered into one platform. Each number below is a deliberate design choice — not a side effect of doing things the old way.
8
Firsts in India.
NurseShield. SmartMatch. Masked calling end-to-end. 4-digit visit codes. Real-time SOS. Audit-trail visit records. Time-bound grievance. Transparent GST-compliant pricing.
5
Layers of safety.
NurseShield verification. CareScore (0–100). Zero phone-number sharing. 4-digit visit codes with SOS. Bidirectional refusal rights. Built in — not bolted on.
0phones
Numbers shared.
Families and professionals never see each other's real phone numbers — before, during, or after a visit. Routed through Exotel virtual numbers, every time.
The change, line by line
What home healthcare in India was.
What home healthcare in India was.
What CareStride is.
No claims. Just the gap between how Indian home healthcare ran for decades — and how it runs on this platform. The reader does the math.
Then
Calling 3–4 agencies. Opaque pricing. “We'll send someone tomorrow.”
Now
One search, AI-matched in seconds. Full breakdown before booking. Verified, on the record.
Then
“Trust us” — without a record of who came, what they did, or what changed visit to visit.
Now
“Audit us.” Every visit logged. Every report on your dashboard. Every vital trended in plain English.
Then
Phone numbers shared. Care concerns lost in WhatsApp threads.
Now
Masked calling, end to end. Documented grievance, time-bound, SLA-tracked.
Then
“Our nurses” — a roster you couldn't verify, a quality you couldn't audit.
Now
Verified independent professionals. NurseShield: Aadhaar, PAN, council, criminal background — visible before you book.
Then
Pricing that changed after the visit. A surprise on the invoice.
Now
Pricing disclosed at booking. GST-compliant. Refundable per the cancellation policy.
This is what “first of its kind in India” actually means — line by line.
Why CareStride
Six things no agency in India does the way we do.
Most home healthcare in India runs on phone calls, opaque pricing, and trust by reputation. CareStride engineers each one of those into infrastructure you can audit. Here's what makes that possible.
NurseShield Verification
Every professional clears Aadhaar, PAN, face match, nursing council registration, and a criminal background check. Government IDs are encrypted with AES-256-GCM at the field level. Verification status is visible to families before booking.
Transparent, GST-Compliant Pricing
Full breakdown disclosed before booking: professional's fee, platform fee, applicable GST, add-ons. Refundable per the cancellation policy. GST-compliant invoices for every visit. No surprises. No phone-call price negotiations.
AI-Matched, Not Phone-Tree-Matched
Type your need in plain English. "Male physio, 70-year-old father, post-knee-surgery, in Adyar." SmartMatch reranks every search across six dimensions of compatibility. Better fits, faster — and a real reason behind every recommendation.
Real-Time SOS & Masked Calling
Phone numbers stay masked through Exotel virtual numbers — before, during, and after a visit. SOS button active throughout the visit, with GPS and instant admin alert. The professional has bidirectional refusal rights for unsafe situations.
Visit Reports Your Family Can Read
Every visit produces a structured report. AI summarises trends across visits in plain English — “Mom's BP trending up over 3 weeks.” The Family Dashboard makes the entire care history readable across timezones, on any device.
Documented Grievance Process
Time-bound, in writing, on the record — under IT (Intermediary Guidelines) Rules 2021 and Consumer Protection Act 2019. Grievance Officer at grievance@carestride.health. Nodal Officer for escalation. SLA-tracked, never lost in a WhatsApp thread.
For adult children
You're managing your parents' care — and your own life.
Most adult children in India end up running an unpaid second job: scheduling nurses for ageing parents, taking time off work for follow-ups, calling agencies that don't pick up. CareStride is built so you can step back into a coordinator role — not a logistics one. Book once, watch the visit happen, read the report. From your phone. From your office. From another city.
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Book on behalf of your parents. Add them as a dependent — full account control, with their consent.
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Get the post-visit report on your phone. Plain-English summary. Vitals when relevant. Issues flagged.
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One Care Engagement, many visits. Pre-book a multi-visit series for chronic care — no rebooking each week.
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SOS rings on your phone too. If something goes wrong mid-visit, you find out the same time admin does.
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Visit-by-visit transparency. Every visit logged. Every report readable in plain English.
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Vitals you can read. BP, weight, mobility — AI-summarised trends across visits.
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SOS receipt across timezones. Real-time alerts to your device, regardless of where you are.
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Pay from anywhere. UPI, card, international wire. Full GST invoices for every booking.
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Add siblings to the account. Multiple family members can co-manage care without duplicating bookings.
For NRI families
When you're 10,000 km away, the record is everything.
For Indian families living in Dubai, Singapore, London, or the Bay Area — the question is never just “is mom okay?” It's “how do I know she's okay, from here?” The Family Dashboard turns that question into one you can actually answer. Every visit, every vital, every alert — on your device, in your timezone.
NRI remittances to India hit a record USD 135 billion in FY 2024–25. Much of it funding parental care. CareStride exists to make that money buy proof, not just service.
For elders
Care that respects your independence.
You decide who comes to your home. You decide when. You decide what's noted in the record. CareStride is designed so you stay in charge of your own care — with help, never replacement.
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Larger type. Simpler steps. The app uses larger text, plain language, and one decision per screen — for anyone aged 60 or older.
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Same nurse where you can. SmartMatch prefers continuity — the professional you trust, not someone new every visit.
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You hold the visit code. The visit only starts when you give the four-digit code. You decide.
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SOS button reachable on every screen. One press for help — with your location, sent the moment you press.
The scale of it
149M
Indians aged 60 or older. None of their families have a trusted way to book home care. Until now.
What CareStride is
An open marketplace — not an agency, not a clinic.
Modelled on the way Urban Company connects you to a verified professional — not the way a clinic schedules a salaried employee. Every booking is a transaction between you and an independent professional. CareStride engineers the trust, the matching, and the record.
Families book
Verified independent professionals.
Nurses and physiotherapists with credentials you can read. Transparent pricing, GST-compliant, refundable.
Professionals earn
Their own practice, more of the take.
Keep your independence. Get access to clients, verification that signals trust, and tools that make the work easier.
CareStride facilitates
Verification, matching, record.
We verify, match, route communication, protect privacy, and keep a record. We don't employ caregivers. We don't give medical advice.
14 AI integrations
AI where it compounds — trust, matching, continuity.
Each AI interaction generates proprietary signal — care reports, review topics, match outcomes, incident logs. The dataset compounds with every booking. No competitor can build this with a cold start.
01
SmartMatch
6-dimension compatibility scoring across nursing specialisations (elderly, post-op, paediatric) and physio specialisations (orthopaedic, neurological, sports). Reranks every search.
02
NLP Search
Type in plain English. "Male physio, 70-year-old father, post-knee-surgery, in Adyar." Parsed to structured filters — in real time.
03
Review Intelligence
Every review analysed for sentiment, topic tags, and safety flags. 30-review AI summaries per professional profile — not just stars.
04
Care Insights
AI trends across post-visit reports. A daughter in Dubai sees "Mom's BP trending up over 3 weeks" as plain English — not a chart she has to interpret.
05
AI Briefings
Before each visit, the professional gets a 30-second brief generated from previous visit reports. Continuity of care without a chart.
06
Pricing Intelligence
Market-rate analysis helps professionals price competitively. Reduces the race to the bottom — rewards experience and verified credentials.
07
Fraud & Safety Monitoring
Review text scanned for safety concerns. Auto-creates admin incidents. Verification documents cross-referenced for inconsistencies before approval.
+ 7 more
Booking, briefings, billing — AI in the seams.
Not a GPT wrapper. Specific, named integrations — built where they compound.
“Specific AI capabilities, named — not extensive AI as a volume claim.”
Trust is the product
Five layers of safety. Built in — not bolted on.
Maximum possible safety considerations for every booking. We don't promise outcomes — we engineer process.
1
NurseShield Verification
Aadhaar + PAN + face match + nursing council registration + criminal background check. Field-level AES-256-GCM encryption on government IDs.
2
CareScore
A live 0–100 trust score on every professional — updated from completed visits, verified reviews, and continuous verification checks.
3
Zero phone sharing
Masked calling via Exotel virtual numbers. Families and professionals never see each other's real phone numbers — before, during, or after a visit.
4
4-digit visit codes & SOS
A visit only starts when the client confirms arrival with a one-time code. SOS button active throughout — with GPS and instant admin alert.
5
Professional refusal rights
Professionals can end an unsafe visit with zero penalty. Safety is bidirectional — for the family and for the caregiver.
The language we use
“Maximum possible safety considerations.”
Never “guaranteed safety.”
Never “guaranteed safety.”
The product, shown
Every visit. Every vital. On the record your family can read.
A real Family Dashboard view. CareScore on every professional. Visit-by-visit logs. AI summaries in plain English. Across timezones, on any device.
Mrs. Lakshmi (Mom)
87/100
CareScore
Across 4 visits this month. Verified, on time, vitals stable. Last visit: 2 days ago.
Recent visits
Anitha K. · Senior Nurse
Rajesh M. · Physiotherapist
Anitha K. · Senior Nurse
Rajesh M. · Physiotherapist
AI Insight
Mom's BP has trended steady (132–134) across the last 4 visits. Mobility ↑ 3 points since starting physio with Rajesh. Recommend: continue current routine; next BP check in 7 days.
Sample dashboard view. Names, vitals, and dates are illustrative.
Who it's for
Six audiences. One marketplace.
Take rate on every booking, across every track. Quality-gated rollout across India's major cities.
Live at pilot
Families in India
Book verified independent nurses and physiotherapists for home visits. Transparent pricing. Refundable. GST-compliant.
For families → Live at pilotNRI Families
Manage parental care from any timezone. Family Dashboard with every visit, every report, real-time SOS alerts.
For NRI families → Live at pilotIndependent Professionals
Keep your own practice. Better take-home. Verified credentials that signal trust to families.
For nurses & physios → Live at pilotNursing Agencies
Bring your roster onto the platform under an operator account. Get demand. Keep your operational dashboard.
For agencies → Coming soonHospital Discharge
Extend post-discharge care into your patients' homes — using your own nurses or our verified network.
For hospitals → Coming soonCorporate Wellness
Home healthcare as an employee benefit — for new parents, recovery, and elder care. HR-managed, billed to the company.
For HR teams →
How it works
Three steps. One record.
From search to summary — everything is documented, masked, and auditable. By you. From any device.
Step i
Search & match
Type what you need in plain English — or browse by specialisation. SmartMatch reranks every search across six dimensions of compatibility.
Step ii
Book & confirm
Transparent price. Refundable. GST-compliant. The visit only starts when you confirm with a 4-digit code. Phone numbers stay masked throughout.
Step iii
Care & record
Post-visit reports go to your dashboard. AI summaries surface trends. SOS active throughout. Documented grievance process if anything goes wrong.
Transparent pricing · live
Don't take our word for it. Audit the breakdown yourself.
Move the toggles. Watch the numbers move. This is the same logic that runs at booking — service, duration, time-of-day, all visible. No surprises after the visit. GST-compliant. Refundable per the cancellation policy.
Professional's fee₹ 600.00
Visit kit & consumables₹ 50.00
CareStride platform fee₹ 108.00
GST @ 18% (on platform fee)₹ 19.44
Total payable today₹ 777.44
UPI, card, or international wire accepted. Final professional rate visible on every profile before you commit. Cancellation policy and refund window disclosed at booking. GST-compliant invoice issued for every booking.
Frequently asked
Questions worth asking.
If yours isn't here, write to us directly — the answer ends up here.
Is CareStride available in my city?
CareStride is preparing for a quality-gated rollout across India's major cities. Sign up to be notified when we reach yours.
How do you verify nurses and physiotherapists?
Every professional clears NurseShield: Aadhaar, PAN, face match, nursing council registration, and a criminal background check. Government IDs are encrypted with AES-256-GCM at the field level. Verification status is visible to families before booking.
Can I manage my parents' care from abroad?
Yes. The Family Dashboard is built for NRI families. You can book visits, read every post-visit report, see vital trends summarised in plain English, and receive real-time SOS alerts to your device — regardless of your timezone.
How does pricing work?
CareStride shows a full breakdown at booking: the professional's fee, the platform fee, applicable GST, and any add-ons. Refundable per the cancellation policy. GST-compliant invoices are issued for every booking. No surprises after the visit. See an example breakdown.
Does CareStride guarantee outcomes?
No. CareStride is an aggregator marketplace, not a healthcare provider. We don't guarantee outcomes. We don't guarantee safety. We don't even guarantee that any specific request will find a professional — the right person has to exist, be available, and accept the booking. What we engineer is process, transparency, and a record. We verify identity and credentials, route communication, protect privacy, and keep an audit trail of every visit. Quality of care is the professional's responsibility. Verification is ours. We use the language “maximum possible safety considerations” — never “guaranteed safety.”
What happens if something goes wrong during a visit?
Every visit has an SOS button with GPS and instant admin alert. Every concern raised on the platform enters a documented, time-bound grievance process under the IT (Intermediary Guidelines) Rules 2021 and Consumer Protection Act 2019. Reach the Grievance Officer at grievance@carestride.health.
Are professionals on CareStride employees?
No. CareStride is an aggregator marketplace, not an employer. Independent professionals run their own practice and choose their own bookings. Nursing agencies can also list their roster on the platform. We do not employ caregivers.
I'm a nurse or physiotherapist. How do I join CareStride?
You apply via our professional onboarding flow. We verify your nursing council registration (or physiotherapy credentials), conduct identity checks (Aadhaar, PAN, face match), and run a criminal background check — the NurseShield process. Once verified, you list your specialisations, set your own rates, and accept bookings on your terms. CareStride takes a small platform fee per booking. You stay independent. For nurses & physios →
What is NurseShield, and how is the verification done?
NurseShield is the verification process every professional clears before listing. Five checks: (1) Aadhaar identity verification, (2) PAN identity verification, (3) face match against government ID photo, (4) nursing council registration cross-checked with the issuing council, (5) criminal background check. Government IDs are encrypted with AES-256-GCM at the field level. The verification status — including which checks passed and when they were last refreshed — is visible to families before booking. NurseShield is the floor of trust on the platform, never the ceiling.
What is CareScore?
CareScore is a live 0–100 trust score on every professional's profile. It updates from completed visits, verified reviews, on-time arrival rate, and continuous verification checks (NurseShield re-verification, complaint flags, professional response patterns). It is not an aggregated star rating. CareScore lets a family see, in one number, how a professional's record holds up over time. Higher is better; the calculation is documented in the platform's policy section.
How is CareStride different from existing home healthcare services?
Existing services in India are mostly agency-employer models — you pay the agency, the agency dispatches a nurse from their roster, and the relationship between you and the professional is mediated through phone calls. CareStride is a marketplace model: you book a verified independent professional directly, see their CareScore and credentials before booking, and get a visit-by-visit auditable record. AI matches you to the right professional based on six dimensions of compatibility. Phone numbers stay masked. Pricing is fully disclosed before booking. No hidden discharge fees. No surprise invoices. We don't employ caregivers; we engineer the trust infrastructure between independent professionals and the families who book them.
How does CareStride handle my data privacy under the DPDP Act?
CareStride is aligned with the Digital Personal Data Protection Act 2023. Government IDs (Aadhaar, PAN) are encrypted with AES-256-GCM at the field level — not just at rest. Phone numbers between families and professionals are masked through Exotel virtual numbers and never directly shared. You retain rights of access, correction, erasure, and consent withdrawal under the Act. Health data is treated as sensitive personal data and is processed only for the purpose of fulfilling care visits and maintaining your dashboard record. Our complete privacy notice is at /legal/privacy.
Can I cancel a booking? What's the refund policy?
Yes. Bookings are refundable per the cancellation policy disclosed at the time of booking. The exact refund window depends on how close to the visit the cancellation is made — typically full refund up to a defined cutoff before the visit, partial after. Emergency bookings have separate terms. Refunds are processed via the same payment method used for booking. Full policy at /legal/refund-policy.
What types of care does CareStride support?
For home nursing: elderly care, post-surgery recovery care, paediatric nursing, chronic care management (diabetes, hypertension, post-stroke), wound care, IV administration, injection administration, vital monitoring, mother and newborn care. For home physiotherapy: orthopaedic rehabilitation (post-fracture, post-surgery), neurological rehabilitation (post-stroke, Parkinson's), sports rehabilitation, geriatric mobility. We do not provide doctor consultations on the platform — for that, please consult a registered physician. We do not dispense medications or medical equipment.
Does CareStride provide medications or medical equipment?
No. CareStride is a service marketplace, not a pharmacy or medical equipment supplier. Professionals bring a standard visit kit (BP cuff, glucometer, thermometer, basic consumables — the visit kit fee covers this) but they do not dispense prescription medications. For prescribed medications, please use your existing pharmacy. For durable medical equipment (wheelchairs, hospital beds, oxygen concentrators), please use a specialised equipment supplier. We can integrate with your existing care plan, not replace it.
A note from the team
Most home healthcare in India asks families to trust it.
We thought a more useful question was: would we trust it — with our own parents?
The honest answer was no. Not without a record we could read. Not without verification we could audit. Not without a grievance process that lived somewhere other than a WhatsApp thread. Not without phone numbers staying masked. Not without pricing disclosed before the visit, not after.
So we built the one we would.
CareStride isn't a better agency. It's the infrastructure layer that makes “better” provable. Verification before bookings. Records after visits. Refusals before shortcuts. Pricing before invoices.
We don't claim to be the best yet. We claim to be the first to make “best” auditable.
— The CareStride team
On the record
What CareStride won't ship as healthcare.
Our brand book has a section called “Locked Positions.” It exists because shortcuts in healthcare are how trust dies. Here are the lines we don't cross — and won't, even when it would be easier to.
- We refuse a marketplace that doesn't verify nursing council registration before listing.
- We refuse to confuse verification with safety. Background checks are the floor — never the ceiling.
- We refuse to share your phone number with anyone you haven't authorised. Ever.
- We refuse to start a visit on someone's word. There's a 4-digit code from you, every time.
- We refuse a price that changes after the visit. Full breakdown, before booking.
- We refuse a grievance that lives in a WhatsApp thread.
- We refuse to claim we'll always find you a professional. We're a marketplace — supply and demand meet, or they don't.
- We refuse to claim outcomes we cannot honestly deliver. Maximum possible safety considerations — never “guaranteed safety.”
- We refuse “AI-powered” as marketing copy. We name the integrations, and where each one compounds.
- We refuse to call our professionals “our nurses.” They're independent. Our verification doesn't make them ours.
We guarantee nothing about outcomes. What we engineer is process, transparency, and a record.